Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping guidelines below.

1. Processing & Production Times

All of our products are made to order. This means that once you place your order, there is a production period before your items are shipped.

• Standard Processing Time: [3–7] business days.

• Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

 

• Standard Shipping: [5–10] business days.

   

• International Shipping: [10–20] business days (depending on destination).

Note: Delivery delays can occasionally occur due to carrier issues or high-volume seasons.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

[Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact us immediately at support@oceanfeet.com. Please save all packaging materials and damaged goods, and include a photo of the damage so we can process a replacement for you.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.